Catalog

A well-trained Call Center is the heart of any operation. Call Center Sales Training will allow the employee to enter their work area confident that they are equipped to answer questions, overcome objections, and ultimately close the deal. 

By the end of this course, you will be able to: 

• Define and understand call center sales strategies. 

• Identify different types of buying motivations. 

• Create SMART Goals. 

• Familiarize with strategies that sharpen effective communication. 

• Use proper phone etiquette. 

• Set benchmarks.