Catalog

Wherever two or more people come together, there is bound to be conflict. In this course, we will discuss the most widely accepted styles of conflict resolution and provide a six-step process for modifying and resolving conflicts of any size. Although we are going to focus primarily on workplace conflicts, the tools covered in this course can also be used to resolve conlict in personal situations. 

By the end of this course, you will be able to:

• Define what conflict and conflict resolution mean
• Describe all six phases of the conflict resolution process
• Identify the five main styles of conflict resolution
• Adapt the process for all types of conflicts